Last updated: November 02, 2026
Elowen (“we”, “us”, or “our”) operates the Elowen online store. This Privacy Policy informs you of our policies regarding the collection, use, storage, disclosure and protection of personal information we receive from users and customers of our store.
1. Information We Collect
We may collect personal information that you voluntarily provide to us when placing an order, contacting customer support, subscribing to our newsletter, or communicating with us. This information may include:
- Full name
- Shipping and billing address
- Email address
- Phone number
- Order details, purchase history
- Payment information (we do not store full credit card details; payment is processed securely by our payment processors)
We may also automatically collect non-personal data such as device information, browser type, IP address, website navigation data, for analytics and store improvement purposes.
2. How We Use Your Information
We use your personal information to:
- Process, fulfill, ship and track your orders
- Respond to your inquiries, provide customer support
- Send order confirmations, shipping updates and related service notifications
- Prevent fraud and secure transactions
- Improve our products, services and store experience
- Send promotional emails (only with your consent; you may unsubscribe at any time)
3. Sharing Your Information
We do not sell, rent or trade your personal information to third parties for marketing purposes. We may share your necessary information only with trusted service providers who assist our business, including shipping carriers, payment processors, platform service providers. These third parties are required to keep your information confidential and use it only for the assigned services. We may disclose information if required by law, court order, or to protect our legal rights and safety.
4. Data Security
We adopt standard industry security measures to protect your personal data from unauthorized access, loss, misuse or alteration. However, no method of electronic transmission or online storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights
You have the right to request access to your personal data we hold, request correction of inaccurate information, or request deletion of your personal data, subject to applicable law. You may opt out of marketing emails by clicking the unsubscribe link in our emails.
6. Contact Us
If you have questions about this Privacy Policy, please contact us: 📧 support@Elowen.us 📞 334-812-3036 🕒 Monday – Friday, 9:00 AM – 5:00 PM (Central Time / CT) 📍 859 Powder House Road, HOUSTON, AL 35572, United States
7. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with a new revision date. Your continued use of our store after changes are posted means you accept the updated policy.