Shipping Policy

Last updated: November 02, 2026

Thank you for shopping at Elowen. Below is our shipping information for all orders.

1. Processing Time

Orders are processed Monday – Friday, 9:00 AM – 5:00 PM Central Time (CT). We do not process or ship orders on weekends and US public holidays. Standard processing time: 1–3 business days before your package is handed over to the carrier. Processing time does not include shipping transit time.

2. Shipping & Delivery Time

We ship from United States.

Domestic US Shipping: Transit time is 5–8 business days after dispatch.
International Shipping (if available): Transit time varies by country, usually 7–21 business days. International orders may be subject to import duties, customs fees or local taxes, which are the responsibility of the buyer. We do not cover customs charges.

Delivery dates are estimated and not guaranteed. Delays may happen due to carrier issues, weather, customs or peak season backlogs.

3. Shipping Confirmation & Tracking

Once your order ships, we will send you a shipping confirmation email with tracking number and tracking link. Please check your inbox (including spam folder).

4. Shipping Address

Please double-check your shipping address before checkout. We are not responsible for lost or undeliverable packages caused by incorrect, incomplete addresses provided by the customer. If the package is returned to us due to address error, re-shipping fee will be charged.

5. Lost or Stolen Packages

Once the carrier marks the package as delivered, Elowen is not responsible for lost, stolen or missing packages. We recommend you check around your property, with neighbors or building management. If your package shows delivered but you have not received it, please contact the shipping carrier directly to file a claim.