Return & Refund Policy

Last updated: November 02, 2026

Thank you for your purchase. This policy describes our return, exchange and refund rules.

1. Return Eligibility

You may request a return within 30 calendar days from the date you receive your item. To qualify for return:

Item must be unused, unwashed, undamaged, in original condition and original packaging
Custom, personalized, made-to-order items are final sale and cannot be returned or refunded unless the item arrives damaged, defective or wrong.

2. How to Start a Return

Before sending anything back, you must contact our customer support to get a return authorization (RA) number. Email: support@Elowen.us Please include your order number and reason for return. Return packages without RA number may be refused.

3. Return Shipping Cost

Return shipping cost is paid by the buyer, unless the return is caused by our mistake: wrong item, defective product, damaged on arrival. Original shipping fees at checkout are non-refundable.

4. Inspection & Refund

After we receive and inspect your returned goods, we will notify you of approval or rejection. If approved: refund will be processed to your original payment method. Refund processing may take 3–10 business days, depending on your bank or payment provider. If the item is found used, damaged by customer, or incomplete, we will deny your refund request and send the item back to you at your cost.

5. Damaged / Defective / Wrong Item

If you receive damaged, defective or incorrect goods, please contact us within 48 hours after delivery, and attach clear photos of the item, packaging and damage. We will arrange replacement, partial refund or full refund as appropriate, at our discretion.